While business software and new communications technologies aim to simplify life for team members within companies, reducing the time it takes to get work done and move the business forward, often the IT team’s jobs become even harder. With the influx of new systems and applications, when the pressure is on to support optimum productivity and transparency through reporting, IT teams are being asked to support not only legacy and organization-wide tech, but are pulled in to assist with product development as more companies create digital offerings.

The ability to manage across many different projects, across many different protocols, and across many different clouds (public, private and hybrid) it’s more important now than ever to implement Workload Automation.

As IT teams are called to operate in increasingly complex environments including heterogeneous applications, databases, and platforms, traditional “ticketing” and “job scheduling” solutions are limited in their ability to make life easier. Many are single-threaded and so frustrating to the IT teams that they abandon them and go back to manually coordinating tasks.
Workload Automation (WA) solutions offer more intuitive and sophisticated means to support constantly changing business environments using event-driven scheduling and on-demand processing that provide a more dimensional approach to serving business units.

So what does WA mean? There are different definitions, but at Qualesce we use WA to automate and standardize actions like file/data transfers, workflows, application and processes, automating daily, repetitive and time-consuming tasks which we actively manage through alerts and notifications, and other tools.

Not only does this allow us to deliver extremely high quality outcomes to all our clients, but we also bring WA to our clients in order to:

• Reduce costs
• Optimize technical assets
• Increase human resources productivity
• Provide real-time reports on project initiation, scheduling and milestone tracking
• Trigger event-based alerts when projects or systems are not working as well as they could
• Automate many of the time-consuming tasks through virtual assistants
• Reduce errors
• Increase agility overall

When software and cloud-based systems like Qualesce’s WA support a “well-oiled” IT machine, everybody wins – not just the IT team. Employees and clients reap the real benefits, while shareholders see improved profits and more visibility into how the business is operating for growth.

Andy